TK20 Frequently Asked Questions

  1. What is Tk20?
  2. How do I access Tk20?
  3. What is my Tk20 username and password?
  4. I purchased/registered for my Tk20 my account online and I have not received my username/password. What do I do?
  5. Why are we using the Tk20 system?
  6. Is Tk20 replacing Canvas?
  7. Do I have to pay for Tk20?
  8. How often do I have to pay the Tk20 fee?
  9. Why do I have to pay for Tk20?
  10. I need a refund, what do I do?
  11. What Internet browser should I use with Tk20?
  12. Can I use the browser back button to navigate Tk20?
  13. What do I do if one of my courses does not appear in Tk20?
  14. I am having trouble logging in/ completing my assignment/ uploading files in Tk20.
  15. How do I locate any pending assignments from my professors?
  16. How does my Cooperating teacher/supervisor log on to Tk20?
  17. What is an artifact?
  18. Why am I receiving the “We do not allow upload of the file type that you attempted to upload” error message?
  19. Why am I receiving the “You cannot upload file because it would put you over your disk quota ” error message?
  20. Why am I receiving the “The file you are trying to upload exceeds the maximum size limit ” error message?
  21. What do I do if all of my students are not appearing in my course?
  22. How do I post or send an assignment to my students?
  23. How do I grant an extension on an assignment?
  24. How do I revoke an assignment?
  25. I cannot download files by clicking on them.
  26. I have a “Reports” tab but cannot see reports when I click on them.

1. What is Tk20?

Tk20 is an assessment, accountability, and management system to help colleges and universities meet requirements for accreditation. Tk20 stands for “Technology in Kindergarten through Age 20.”

2. How do I access Tk20?

Tk20 can easily be accessed by navigating to the College of Education’s website. Or you can go directly to http://tk20.nmsu.edu

3. What is my Tk20 username and password?

Your username and password are the same as your NMSU email username and password. If this does not work please contact your Tk20 Unit Administrator, Dr. Jennifer Villa jvilla@nmsu.edu.

4. I purchased/registered for my Tk20 my account online and I have not received my username/password. What do I do?

Normally, it takes 2-3 business days to receive your activation information. Please ensure the email did not go to your junk mail folder. Activations can be delayed for a variety of reasons; the most common are entering your ID#, email address, or credit card information incorrectly. If you have not received your activation email after 4 days, please contact your Tk20 Unit Administrator, Dr. Jennifer Villa jvilla@nmsu.edu.

5. Why are we using the Tk20 system?

In an effort to maintain the standards of the National Council for Accreditation for Teacher Education (NCATE), the College of Education implemented an information system product to help students track their progress through the curriculum. Tk20 was chosen for this purpose after a review of solutions used by top universities around the country.

6. Is Tk20 replacing Canvas?

No, Canvas is a teaching tool that is focused more on the administrative process of teaching a class. Tk20 is a data collection tool that collects assignments and artifacts from you throughout your college career and beyond.

7. Do I have to pay for Tk20?

It depends. The Teacher Education program is discontinuing the use of TK20, so it is no longer a requirement for TEP. Some of our programs are still using TK20 (CEP advanced programs), Tk20 has a $100 fee that is charged to students using the system. This fee can be paid by clicking on the “Click here to purchase your student account” link on the Tk20 login page.

8. How often do I have to pay the Tk20 fee?

The Tk20 fee is a one-time-only fee and is good for 7 years. This means that you will still be able to access Tk20 after you graduate and start your career. Future employers may want to access Tk20, too.

9. Why do I have to pay for Tk20?

Part of the contract with Tk20 is an agreement that students pay a support fee. This fee goes towards the upkeep of the Tk20 system and technical support offered to the University.

10. I need a refund, what do I do?

Tk20 will offer refunds for student subscriptions as per the following policy:
To qualify for a refund your account must be completely unused.

  1. For accounts completely unused, and a refund is requested within 30 days of purchase: Full refund.
  2. For accounts completely unused, and a refund is requested between 31 days and 6 months of purchase: 50% refund.
  3. No refunds will be issued after six months of purchase under any condition.

If you purchased Tk20 from your campus bookstore, please check the bookstore’s refund policy. Tk20 will not be able to refund purchases made through your campus bookstore.
If you feel that you are eligible for a refund, please contact your Tk20 Unit Administrator and discuss the situation with them. They can contact Tk20directly and initiate the refund process.

 

11. What Internet browser should I use with Tk20?

Tk20 was tested using the following Internet browsers: Internet Explorer, FireFox, and Safari. Using another Internet browser may result in unexpected results.

12. Can I use the browser Back button to navigate within Tk20?

Using the browser Back button may result in a loss of important information that was not saved. It is recommended that you use the “Cancel” and “Exit” buttons, tabs, and links when navigating the application.

13. What do I do if one of my courses does not appear in Tk20?

The Tk20 system is updated on a regular basis and if your course is not appearing now it may appear in a few days. Please contact your Tk20 Unit Administrator if the issue persists.

14. I am having trouble logging in/ completing my assignment/ uploading files in Tk20.

Please refer to the Tk20 online tutorials for guidance. Visit the Tk20 homepage at http://www.Tk20.com. Click on “support”. This will take you to a list of frequently asked questions, as well as tutorials that cover common problems (use the HigherEd help site link and go to “student tutorials”). If you continue to experience problems please contact your Tk20 Unit Administrator.

15. How do I locate any pending assignments from my professors?

Assignments will appear in the “Pending Tasks” area of your Home tab. They are indicated by a red flag to the left of each pending task. Optionally, you can find pending coursework by clicking on the Courses tab > click on the course number > Activities sub tab.

16. How does my Cooperating teacher/supervisor log on to Tk20?

Generally, you can advise your Cooperating teacher/Supervisor to please contact the Tk20 Unit Administrator, Dr. Jennifer Villa jvilla@nmsu.edu and they will be able to provide the correct information.

17. What is an artifact?

An artifact is a Tk20 object that is created to document the knowledge, skills, and dispositions of teacher candidates. Artifacts may be used to submit binders, course assignments, portfolios, etc.

18. Why am I receiving the “We do not allow upload of the file type that you attempted to upload” error message?

This message indicates that you have tried to upload a file created in a program/software that hasn’t been noted in the system files. Contact your Tk20 system administrator to get this file extension added to the system files and then try uploading the file again.

19. Why am I receiving the “You cannot upload file because it would put your disk usage over your disk quota. Please free up some disk space if you wish to upload” error message?

This message indicates that you are trying to upload a file larger than what your maximum quota allows. Contact your Tk20 system administrator about possibly increasing your disk space.

20. Why am I receiving the “File you are trying to upload exceeds the maximum size limit of xMB for a file. Try to break this file into smaller chunks and upload them” error message?

This message indicates that you are trying to upload a single file that is larger than the allowed limit. Contact your Tk20 system administrator about solutions on how to upload this file.

21. What do I do if all of my students are not appearing in my course?

The Tk20 system is updated on a regular basis and it may be that the student enrolled in the course after the last system update. If the student is not appearing in a few days (or after the next Tk20 update) please contact your Tk20 Unit Administrator.

22. How do I post or send an assignment to my students?

Please refer to the Tk20 online tutorials for guidance on this and many other functions. Visit the Tk20 homepage at http://www.Tk20.com. Click on “support”. This will take you to a list of frequently asked questions and a HigherEd Help Site (use the HigherEd help site link and go to “faculty tutorials”). If you continue to experience problems please contact your Tk20 Unit Administrator.

23. How do I grant an extension on an assignment?

One way to grant an extension on an assignment is to click on the Courses tab > click on the course number > Activities sub tab > check the checkbox to the left of the assignment name > click the “grant extension” button > complete the fields and click the “Grant Extension” button. Optionally, you can click on the assignment name and grant extensions to specific students.

24. How do I revoke an assignment?

One way to revoke an assignment is to click on the Courses tab > click the course number > Activities sub tab > check the checkbox to the left of the assignment name > click the “revoke” button. Optionally, you can click on the assignment name and revoke the assignment from specific students. Remember, revoking an assignment takes the assignment completely away from the student(s).

25. I cannot download files by clicking on them.

To download files from HigherEd, you may need to add your HigherEd site to you browser as a trusted site. To add HigherEd as a trusted site using Microsoft Internet Explorer, use the following steps:

  1. Start Internet Explorer
  2. Click on the TOOLS menu (At the top of the browser window)
  3. Select Internet Options
  4. From the Internet Options Dialog Box, click on the SECURITY Tab
  5. Click on the Trusted Site icon
  6. Click the Sites… button
  7. In the text field labeled “Add this website to the zone,” enter https://*.Tk20.com or the URL of your Tk20 system.
  8. Click Add
  9. Click Ok
  10. Click Ok

26. I have a “Reports” tab but cannot see reports when I click on them.

To view reports from HigherEd, you may need to add your HigherEd site to you browser as a trusted site. To add HigherEd as a trusted site using Microsoft Internet Explorer, use the following steps:

  1. Start Internet Explorer
  2. Click on the TOOLS menu (At the top of the browser window)
  3. Select Internet Options
  4. From the Internet Options Dialog Box, click on the SECURITY Tab
  5. Click on the Trusted Site icon
  6. Click the Sites… button
  7. In the text field labeled “Add this website to the zone,” enter https://*.Tk20.com
  8. Click Add
  9. Click Ok
  10. Click Ok